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Updated on 11/16/2023

MyVanilla
Reviews and Complaints

www.myvanillacard.com

(378 rated reviews) Is this your business?

What is your customer experience with MyVanilla?

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beverly g Dyk

My card has been declined not used yet???

Apr 14, 2023

i have tried to use by card and it was declined. i cannot check on line come up with system error. i have been on hold for over 1 hour i would like this to be resolved i am a pissed customer and that didnt even work... it was a gift and expiration date os 07/30

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Preferred solution: i would like to use it

Taylor B May

MY MONEY

Mar 17, 2023

NO RESPONSE NEEDED Review my cancellation fee Tuesday, March 7, 2023 at 12:01:06 AM · UberX Hi Taylor. Were sorry for the confusion. I had another look at your transactions and can confirm the $13.03 charge youre seeing is an authorization hold that we already voided. Once we void a hold, your bank is expected to release the money, which means the charge will disappear from your bank statement. Banks have their own timelines for releasing money, so youll want to contact your bank to ask how they handle authorization holds. If you still have questions after you talk with your bank, Uber can investigate these types of charges 10 days after theyve taken place. Just let us know, and well start looking into it. We appreciate your understanding. This was sent to me by Uber. Release my money now or Ill be filing a lawsuit 100x the amount! Card #: 442062****820101 Exp: 02/26 Ccv: 052 Zip: 48911

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Loss:

$14

Preferred solution: Full refund

Anonymous

Guest-4550834

Merced, California

Reason for my review is to let you know about this problem with the vanilla gift card first time I’ve ever run into the situation with vanilla gift card and I’ve used many of them but lots of them

Apr 28, 2023

Well I have to wait 7 to 10 business days for a new vanilla debit gift card not very happy about that because the one that I have now in front of me is on hold and cannot be used so I have to just cut it up and put it in the garbage I paid $50 for it and its useless why it was on hold I have no idea. So now Im on hold myself until I get the new gift card then I can do what I want online with this debit card that Ill be getting with the new one hopefully everything will work out and I wont run into any more trouble . Thank you very much

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Debra P Ukb

A charge to my account by Vanilla card that was not authorized

Apr 09, 2023

I was speaking to a representative yesterday who transferred me to another location that was asking if I wanted to join something for four dollars and something cents. I was on a recorded line and I declined the offer but my card was still charged. Can we take that charge off my card?

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Loss:

Pros:

Almost impossible to get a customer service representative

Cons:

None so far

Preferred solution: Full refund

User's recommendation: Be patient because it’s almost impossible to get a customer service representative

Rachel S Ept

Rachel S Ept |

Cumberland, Maryland

Card will not work

Feb 22, 2023

1.0

Wanted information that we was not going to be given out when we said no, response was that they arent able to help us. Refused to help with getting the card fixed to be used. Refused to not comply with what we said that we wasnt doing. Didnt fix the problem. Website is still down. Dont know if there is anything that can be done.

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Kurina C Jre

A company charged my account when. They should not have

Mar 19, 2023

I had a spa appointment and I needed a credit card to hold my place and they give my credit card number. They required a 24 hour cancellation notice a canceled the appointment 24,26 hrs. actually ahead of time. And then they still charge my card.

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Loss:

$95

Pros:

Easy

Cons:

No cash

Preferred solution: Full refund

Ed O Jpd

Extremely Poor

Feb 07, 2023

1.0

Original review Feb 07, 2023

Went to use the gift card I received as a christmas present. Said problem with card. Repeatedly tried number numerous times only to be put on hold until giving up. This is totally unacceptable. I would not recommend this company/site whatever you want to call it. By the way the gift card was for $100. Waste of money for the gift giver. TO ME THIS HAS TO BE SOME TYPE OF SCAM. FROM OTHER REVIEWS THEY WENT/GOING THROUGH SAME.

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Loss:

$100

Cons:

Everything about the card

Preferred solution: Full refund

User's recommendation: NEVER NEVER EVER BUY CARD FROM THESE PEOPLE

Carolina C Wxr

I haven’t received my replacement card, it’s...

Mar 23, 2023

I haven’t received my replacement card, it’s going for almost two months already,. What’s the delay?

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Lola B Ukf

Money fraud

Feb 07, 2023

1.0

They allowed a payment for something I didn't authorize. I haven't left my house since Xmas and the payment was made on February 1st! For a drone. When I called them to have someone tell me what happened, they hung up on me every time I called!

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Loss:

$55

Pros:

Online shopping

Cons:

Refuse to help when your cash missing

Preferred solution: Full refund

User's recommendation: Make sure you don't get a card related to anything to do with green dot.

Brie0_4

Says card on hold, can't reach AN ACTUAL PERSON to talk with about this.

Feb 03, 2023

1.0

Original review Feb 03, 2023

Bought the card on Jan 29th 2023, tried to use and it was declined. Checking the balance was completely impossible because I kept getting a system error. As well as on the website it says it's on hold. I've tried calling the line to activate my card, as well as the number on the back of the card, while calling the listed line it said to input my pin number. I do not have a pin number for my card. While the number on the back of the card is absolutely useless, it's only an automated line to tell you your balance, not an actual customer service line like they say on the website. It is IMPOSSIBLE to find someone to talk to about activating my card. It's got $100 on it and I will not stop until I either get my $100 back or I get to use the damn card. Get me someone real I can talk to. Don't buy this card.

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Loss:

$100

Preferred solution: A full refund or a real person to talk to about my card.

User's recommendation: Don't buy this *** card

Duane G Ait

Lost card need ballance

Jan 25, 2023

1.0

The worst customer service I've ever had to deal with,I'm also getting in tune with Walmart about this and the customer service I talked with had a annoying roster in back grown he couldn't hear anything I said!!!

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Loss:

$1500

Preferred solution: Full refund

User's recommendation: Don't buy this card

Rachel S Ept

Rachel S Ept |

Cumberland, Maryland

Vanilla Card not working

Feb 22, 2023

Goodmorning, Customer Service this is Rachel Scott. I've been having trouble seeing my balance on my vanilla card. i had tried to order something and the website wouldn't take it. i think your website service might be down. i was wondering if you could help me out. Sincerely Rachel Scott

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Daniel p Mfx

There is no $ in my vanilla card I need help to...

Feb 17, 2023

There is no $ in my vanilla card I need help to activated it Please I need help about this right now

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Anonymous

Guest-4351115

Boerne, Texas

Trying to find out balance on card as well as past history of transactions.

Feb 07, 2023

1.0

Have gone on line trying to get current balance on my card as well as past history of transactions as they apply to this card. It keeps telling me that card number is not recognized. Please advise! Card Number 409758****2451** **/30

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Anonymous

Guest-4300804

Chicago, Illinois

Worse card you can possibly get in your life!!!!!!

Jan 16, 2023

1.0

I was gifted a $50 dollar gift card for Christmas. I used it only one time to buy me a coffee and right after that I try using it at target ,it was decline. I try checking my balance online , it said there was an error with my gift card. I then try calling customer service, but I haven't been lucky enough to get a hold of a representative. it has been over 2 weeks I being trying but this is getting frustrated, I can't believe how difficult it is to get a hold of anyone. how do I supposed to get this fixed or even know what is happening with my money.

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I am affiliated with this business and need to report something about this review or business

MyVanilla Reviews and Complaints

My card has been declined not used yet???

MY MONEY

Reason for my review is to let you know about this problem with the vanilla gift card first time I’ve ever run into the situation with vanilla gift card and I’ve used many of them but lots of them

A charge to my account by Vanilla card that was not authorized

Card will not work

A company charged my account when. They should not have

Extremely Poor

I haven’t received my replacement card, it’s...

Money fraud

Says card on hold, can't reach AN ACTUAL PERSON to talk with about this.

Lost card need ballance

Vanilla Card not working

There is no $ in my vanilla card I need help to...

Trying to find out balance on card as well as past history of transactions.

Worse card you can possibly get in your life!!!!!!

MyVanilla
Reviews and Complaints