MyVanilla
Reviews and Complaints
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Verified Reviewer
Stolen card
I had just loaded my card and someone stole ornwithbout my knowledge or authorization purchased things thru my account. Can I please have my provisional credit to the sum ofn122.00. Thank you
- Are helpful when you need to add funds
- Security
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charges in the sum of $238
McDonald's charges hotel charges and TracFone charges adding up to $238 was not done by me or authorized and now leaves me with no money to pay very important bills that had to be paid and no way to get money to pay them which hurts me and my husband and 4 dogs with no other options or anyone to turn to for help
- Quick simple easy to use
- Easy for money to be taken
Preferred solution: Full refund
User's recommendation: Be wise with money and information and keep track
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To dispute a transaction
I am awaiting... Just went to check balance and am unable to do so.
I have never been in this situation with a gift card, and I need it.
So I am in quite a pickle and have no funds to use, and I would never want to let the gifter know these issues. Still pissed and still without any funds that I thought I was blessed with.
- Fraudelent
- Unprofessional
- Never answer or respond
Preferred solution: Full refund
User's recommendation: DO NOT DO BUSINESS, THERE ARE SO MANY OTHER OPTIONS
Ponce, Puerto Rico
My Vanilla debit card expire on May /23
I can' t reload it again, because the system reject it. And the expiring date is May 30 2023. The other issue is how I can used the 1.72$ it has if the system had blocked it use.?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I can find to load cars i bought
I got the card yesterday 25x2 but it say invalid I keep trying its yesterday no way and I just funds
Preferred solution: Full refund
User's recommendation: I need my money back
If there were one less than the first star, that is the one I would choose
I need to speak to a customer service representative. Why is that so impossible to do I need to resolve an issue and I need to speak to a customer service person to do that.
- No fees
Preferred solution: Full refund
User's recommendation: Never buy a vanilla card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My card has been declined not used yet???
i have tried to use by card and it was declined. i cannot check on line come up with system error.
i have been on hold for over 1 hour i would like this to be resolved i am a pissed customer and that didnt even work... it was a gift and expiration date os 07/30
Preferred solution: i would like to use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
MY MONEY
NO RESPONSE NEEDED
Review my cancellation fee
Tuesday, March 7, 2023 at 12:01:06 AM · UberX
Hi Taylor.
Were sorry for the confusion. I had another look at your transactions and can confirm the $13.03 charge youre seeing is an authorization hold that we already voided.
Once we void a hold, your bank is expected to release the money, which means the charge will disappear from your bank statement.
Banks have their own timelines for releasing money, so youll want to contact your bank to ask how they handle authorization holds.
If you still have questions after you talk with your bank, Uber can investigate these types of charges 10 days after theyve taken place.
Just let us know, and well start looking into it.
We appreciate your understanding.
This was sent to me by Uber. Release my money now or Ill be filing a lawsuit 100x the amount!
Card #: 442062****820101 Exp: 02/26 Ccv: 052 Zip: 48911
Preferred solution: Full refund
Merced, California
Reason for my review is to let you know about this problem with the vanilla gift card first time I’ve ever run into the situation with vanilla gift card and I’ve used many of them but lots of them
Well I have to wait 7 to 10 business days for a new vanilla debit gift card not very happy about that because the one that I have now in front of me is on hold and cannot be used so I have to just cut it up and put it in the garbage I paid $50 for it and its useless why it was on hold I have no idea. So now Im on hold myself until I get the new gift card then I can do what I want online with this debit card that Ill be getting with the new one hopefully everything will work out and I wont run into any more trouble . Thank you very much
A charge to my account by Vanilla card that was not authorized
I was speaking to a representative yesterday who transferred me to another location that was asking if I wanted to join something for four dollars and something cents. I was on a recorded line and I declined the offer but my card was still charged. Can we take that charge off my card?
- Almost impossible to get a customer service representative
- None so far
Preferred solution: Full refund
User's recommendation: Be patient because it’s almost impossible to get a customer service representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cumberland, Maryland
Card will not work
Wanted information that we was not going to be given out when we said no, response was that they arent able to help us. Refused to help with getting the card fixed to be used.
Refused to not comply with what we said that we wasnt doing.
Didnt fix the problem.
Website is still down. Dont know if there is anything that can be done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A company charged my account when. They should not have
I had a spa appointment and I needed a credit card to hold my place and they give my credit card number. They required a 24 hour cancellation notice a canceled the appointment 24,26 hrs.
actually ahead of time. And then they still charge my card.
- Easy
- No cash
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extremely Poor
Went to use the gift card I received as a christmas present. Said problem with card.
Repeatedly tried number numerous times only to be put on hold until giving up. This is totally unacceptable. I would not recommend this company/site whatever you want to call it. By the way the gift card was for $100.
Waste of money for the gift giver.
TO ME THIS HAS TO BE SOME TYPE OF SCAM. FROM OTHER REVIEWS THEY WENT/GOING THROUGH SAME.
- Everything about the card
Preferred solution: Full refund
User's recommendation: NEVER NEVER EVER BUY CARD FROM THESE PEOPLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I haven’t received my replacement card, it’s...
I haven’t received my replacement card, it’s going for almost two months already,. What’s the delay?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money fraud
They allowed a payment for something I didn't authorize. I haven't left my house since Xmas and the payment was made on February 1st!
For a drone. When I called them to have someone tell me what happened, they hung up on me every time I called!
- Online shopping
- Refuse to help when your cash missing
Preferred solution: Full refund
User's recommendation: Make sure you don't get a card related to anything to do with green dot.
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