MyVanilla
Reviews and Complaints

Can't use my gift card because it's a gift card and there is no address for it and it keeps say it don't match when I try to order something off line and with it being a gift card there is no address so I need to be able to use my gift card

I purchased my vanilla card back in 2019 to purchase items online as I did not want to use my actual banking info. Purchases made and then I misplaced my card.

Fast forward 2023, I found my card and it had a balance but when I went to use it vanilla had taken the funds due to non use (theft if you ask me).

Then when I called customer service the rep was rude and did not allow you to talk nor did she want to help. NEVER BUY A VANILLA CARD BECAUSE THEY WILL STEAL YOUR MONEY

My card is not functioning my money is lock it keeps telling me invalid card Info/ lock my card need to be unlock please

I have problems with mi gift card vanilla and no body help me I'm call costumer service and let and hold for more and one hour

i purchased a vanilla card worth 25$ and after I tried to activate it the status is on hold. I travelled for holidays to Ghana and Im trying to pay for something on my iTunes store

I had just loaded my card and someone stole ornwithbout my knowledge or authorization purchased things thru my account. Can I please have my provisional credit to the sum ofn122.00. Thank you

McDonald's charges hotel charges and TracFone charges adding up to $238 was not done by me or authorized and now leaves me with no money to pay very important bills that had to be paid and no way to get money to pay them which hurts me and my husband and 4 dogs with no other options or anyone to turn to for help

I am awaiting... Just went to check balance and am unable to do so.

I have never been in this situation with a gift card, and I need it.

So I am in quite a pickle and have no funds to use, and I would never want to let the gifter know these issues. Still pissed and still without any funds that I thought I was blessed with.

I can' t reload it again, because the system reject it. And the expiring date is May 30 2023. The other issue is how I can used the 1.72$ it has if the system had blocked it use.?

I got the card yesterday 25x2 but it say invalid I keep trying its yesterday no way and I just funds

I need to speak to a customer service representative. Why is that so impossible to do I need to resolve an issue and I need to speak to a customer service person to do that.

i have tried to use by card and it was declined. i cannot check on line come up with system error.

i have been on hold for over 1 hour i would like this to be resolved i am a pissed customer and that didnt even work... it was a gift and expiration date os 07/30

Well I have to wait 7 to 10 business days for a new vanilla debit gift card not very happy about that because the one that I have now in front of me is on hold and cannot be used so I have to just cut it up and put it in the garbage I paid $50 for it and its useless why it was on hold I have no idea. So now Im on hold myself until I get the new gift card then I can do what I want online with this debit card that Ill be getting with the new one hopefully everything will work out and I wont run into any more trouble . Thank you very much

I was speaking to a representative yesterday who transferred me to another location that was asking if I wanted to join something for four dollars and something cents. I was on a recorded line and I declined the offer but my card was still charged. Can we take that charge off my card?