Catl E

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Verified Buyer

I can find to load cars i bought

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MyVanilla - I can find to load cars i bought
MyVanilla - I can find to load cars i bought - Image 2
I got the card yesterday 25x2 but it say invalid I keep trying its yesterday no way and I just funds
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Loss:
$50

Preferred solution: Full refund

User's recommendation: I need my money back

Debra P Ukb

If there were one less than the first star, that is the one I would choose

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I need to speak to a customer service representative. Why is that so impossible to do I need to resolve an issue and I need to speak to a customer service person to do that.
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Loss:
$5
Pros:
  • No fees

Preferred solution: Full refund

User's recommendation: Never buy a vanilla card

beverly g Dyk

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Verified Reviewer

My card has been declined not used yet???

i have tried to use by card and it was declined. i cannot check on line come up with system error. i have been on hold for over 1 hour i would like this to be resolved i am a pissed customer and that didnt even work... it was a gift and expiration date os 07/30
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Preferred solution: i would like to use it

Taylor B May

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Verified Reviewer

MY MONEY

NO RESPONSE NEEDED

Review my cancellation fee

Tuesday, March 7, 2023 at 12:01:06 AM · UberX

Hi Taylor.

Were sorry for the confusion. I had another look at your transactions and can confirm the $13.03 charge youre seeing is an authorization hold that we already voided.

Once we void a hold, your bank is expected to release the money, which means the charge will disappear from your bank statement.

Banks have their own timelines for releasing money, so youll want to contact your bank to ask how they handle authorization holds.

If you still have questions after you talk with your bank, Uber can investigate these types of charges 10 days after theyve taken place.

Just let us know, and well start looking into it.

We appreciate your understanding.

This was sent to me by Uber. Release my money now or Ill be filing a lawsuit 100x the amount!

Card #: 442062****820101 Exp: 02/26 Ccv: 052 Zip: 48911

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Loss:
$14

Preferred solution: Full refund

Anonymous
map-marker Merced, California

Reason for my review is to let you know about this problem with the vanilla gift card first time I’ve ever run into the situation with vanilla gift card and I’ve used many of them but lots of them

Well I have to wait 7 to 10 business days for a new vanilla debit gift card not very happy about that because the one that I have now in front of me is on hold and cannot be used so I have to just cut it up and put it in the garbage I paid $50 for it and its useless why it was on hold I have no idea. So now Im on hold myself until I get the new gift card then I can do what I want online with this debit card that Ill be getting with the new one hopefully everything will work out and I wont run into any more trouble . Thank you very much
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Debra P Ukb

A charge to my account by Vanilla card that was not authorized

I was speaking to a representative yesterday who transferred me to another location that was asking if I wanted to join something for four dollars and something cents. I was on a recorded line and I declined the offer but my card was still charged. Can we take that charge off my card?
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Loss:
$5
Pros:
  • Almost impossible to get a customer service representative
Cons:
  • None so far

Preferred solution: Full refund

User's recommendation: Be patient because it’s almost impossible to get a customer service representative

Rachel S Ept

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cumberland, Maryland

Card will not work

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Wanted information that we was not going to be given out when we said no, response was that they arent able to help us. Refused to help with getting the card fixed to be used. Refused to not comply with what we said that we wasnt doing. Didnt fix the problem. Website is still down. Dont know if there is anything that can be done.
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Kurina C Jre

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Verified Reviewer

A company charged my account when. They should not have

I had a spa appointment and I needed a credit card to hold my place and they give my credit card number. They required a 24 hour cancellation notice a canceled the appointment 24,26 hrs. actually ahead of time. And then they still charge my card.
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Loss:
$95
Pros:
  • Easy
Cons:
  • No cash

Preferred solution: Full refund

Ed O Jpd

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Verified Reviewer

Extremely Poor

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Original review Feb 07, 2023
Went to use the gift card I received as a christmas present. Said problem with card. Repeatedly tried number numerous times only to be put on hold until giving up. This is totally unacceptable. I would not recommend this company/site whatever you want to call it. By the way the gift card was for $100. Waste of money for the gift giver. TO ME THIS HAS TO BE SOME TYPE OF SCAM. FROM OTHER REVIEWS THEY WENT/GOING THROUGH SAME.
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Loss:
$100
Cons:
  • Everything about the card

Preferred solution: Full refund

User's recommendation: NEVER NEVER EVER BUY CARD FROM THESE PEOPLE

Carolina C Wxr

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Verified Reviewer

I haven’t received my replacement card, it’s...

I haven’t received my replacement card, it’s going for almost two months already,. What’s the delay?
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Lola B Ukf

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Verified Reviewer

Money fraud

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They allowed a payment for something I didn't authorize. I haven't left my house since Xmas and the payment was made on February 1st! For a drone. When I called them to have someone tell me what happened, they hung up on me every time I called!
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Loss:
$55
Pros:
  • Online shopping
Cons:
  • Refuse to help when your cash missing

Preferred solution: Full refund

User's recommendation: Make sure you don't get a card related to anything to do with green dot.

Brie0_4

Says card on hold, can't reach AN ACTUAL PERSON to talk with about this.

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Original review Feb 03, 2023

Bought the card on Jan 29th 2023, tried to use and it was declined. Checking the balance was completely impossible because I kept getting a system error.

As well as on the website it says it's on hold. I've tried calling the line to activate my card, as well as the number on the back of the card, while calling the listed line it said to input my pin number. I do not have a pin number for my card. While the number on the back of the card is absolutely useless, it's only an automated line to tell you your balance, not an actual customer service line like they say on the website.

It is IMPOSSIBLE to find someone to talk to about activating my card. It's got $100 on it and I will not stop until I either get my $100 back or I get to use the damn card.

Get me someone real I can talk to. Don't buy this card.

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Loss:
$100

Preferred solution: A full refund or a real person to talk to about my card.

User's recommendation: Don't buy this *** card

Duane G Ait

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Verified Reviewer

Lost card need ballance

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The worst customer service I've ever had to deal with,I'm also getting in tune with Walmart about this and the customer service I talked with had a annoying roster in back grown he couldn't hear anything I said!!!
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Don't buy this card

Rachel S Ept

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Verified Reviewer
| map-marker Cumberland, Maryland

Vanilla Card not working

Goodmorning, Customer Service this is Rachel Scott. I've been having trouble seeing my balance on my vanilla card. i had tried to order something and the website wouldn't take it. i think your website service might be down. i was wondering if you could help me out. Sincerely Rachel Scott
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Daniel p Mfx

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Verified Reviewer

There is no $ in my vanilla card I need help to...

There is no $ in my vanilla card I need help to activated it Please I need help about this right now
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