MyVanilla Phone Numbers and Emails

Toll-Free Number:

  • (855) 686-9513

Customer Service:

  • (855) 686-9513

Legal:

  • (833) 774-8223
    Privacy Inquiries

MyVanilla Emails:

Legal
Privacy Inquiries, Privacy Inquiries

MyVanilla Contact Information

MyVanilla Website:

MyVanilla Online Chat:

Corporate Office Address:

Interactive Communications International, Inc.
PO Box 826
Fortson, Georgia 31808
United States

Other Info (opening hours):

Privacy Inquiries

250 Williams Street NW, 5th Floor,

Atlanta, GA 30303.

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MyVanilla Rating Based on 325 Reviews

Rating details

1.6
more details
Customer service
Website
Reliability
Product or Service Quality

Rating stats

Rating trend

Summary of MyVanilla Customer Service Calls

3.3K TOTAL
CALLS
04:34 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyVanilla Customer Service?

Cards Question:

  • “My card got stolen”
  • “My Card is blocked And can't remember my pin”
  • “Need h÷lp activating my vanilla card”

Account Question:

  • “Balance inquiry”
  • “Balance”
  • “Want to know my balance.”

Activation/ Cancellation Question:

  • “I need to activate my card”
  • “Activate a card”
  • “Its not letting me activate my card”

Request for Information Question:

  • “Trying to find how much much money is inmy”
  • “I want to confirm my account and cancel a pending transaction because it took my funds away.”
  • “To check my balance and setup my online account.”

Payments and Charges Question:

  • “Direct deposit problem”
  • “My name was misspelled on the personal debit card i received”
  • “I bought a myvanilla customer debit visa and I don't know how to create username and password”

Shipping and Delivery Question:

  • “Where is my money”
  • “No puedo configurar mi tarjeta prepagada”
  • “My money didn't get put on myvanilla Card”

Refund Question:

  • “Refunds”
  • “Refund”
  • “Waiting for refund”

Product/ Service Question:

  • “Doesn’t work”
  • “Broken card need to know if still activated”
  • “To withdraw money”

Return/ Replace Question:

  • “To replace stay healthy card”
  • “Return”
  • “A replacement card”

Staff Question:

  • “Customer service”
  • “Wont let me call customer service and online it wont activae”
  • “Check if I'm eligible for service”

Website/ Application Question:

  • “I would love if I could do the application over the pjone”
  • “Website will not allow me to activate my card I need the money off of it”
  • “Your *** website won't let me activate”

Employment Question:

  • “Need to k now if i can put a payroll on a temp card”

Other Question:

  • “Limits”
  • “Statement”
  • “Fraud”

About

Top MyVanilla Services

Customer Care, Card Activation, Prepaid Card Activation

Top MyVanilla Products

Prepaid Card, Prepaid Card, Debit Card

MyVanilla Pros and Cons

Pros: Reloadable, Sham, Only card i had that i was using, Took my money, It can be convenient

Cons: Customer service, Horrible services, This company is like a fraud, Cant activate these cards, That they are scam artists

Related Companies

InComm, OneVanilla, Vanilla Gift, Vanilla Visa, Vanilla Mastercard

Summary

Myvanilla is a company offering convenient card payments. Myvanilla can substitute any debit card of Visa or Master Card transactions. The head office of Myvanilla company is located in Fortson, Georgia. Along with Myvanilla, customers get email and phone notifications, direct free deposit, and easy top ups at selected retail locations. Myvanilla has its sales spots in a number of retail location including Walmart, Dollar General, Walgreens, Family Dollar, and 7 Eleven. Vanilla Gift offers easy and secure payment online and at bricks-and-mortar stores at no additional fees.

MyVanilla reviews and complaints

MyVanilla is ranked 47 out of 194 in Cards category

Area Served

USA, Asia

Payment Methods

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