Contact MyVanilla Customer Service
MyVanilla Phone Numbers and Emails
(833) 774-8223Privacy Inquiries
MyVanilla Help Center:
Corporate Office Address:
Other Info (opening hours):
250 Williams Street NW, 5th Floor,
Atlanta, GA 30303.
How Good is MyVanilla's Customer Service?
Terrible. She hung up on me.
they did not answer my question or help me. I went to use my vanilla gift card and found that it was declined. then the customer service rep told me that it had already been used... DONT know how that could have happened as I HAVE NOT USED IT since it was given to me. I would like a refund of the 50.00 and an explanation as to what has happened......
Money missing and when I wanted to speak to someone to help, they hung up on me.
Very unprofessional. Foreign speaking person that new little an automated voice answering system that had no option for re-ordering an expired card very Third World.
They canceled my card before I was refunded for to orders that were disputed. Now I can not get ahold of them at customer service. And have not received new card with the two credits.
Summary of MyVanilla Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MyVanilla?
- “Do not have card cant find it”
- “My card don't work”
- “Firgot log in info”
- “Can't log in to my account”
- “Deleting account”
Request for Information Question:
- “Technical support”
- “Need help with username”
- “About my account”
Activation/ Cancellation Question:
- “Trying to register and activate my card”
- “To activate card”
- “Activate a card”
Payments and Charges Question:
- “Missing money”
- “Charges that are not mine”
- “Dispute a charge”
- “I need my money back”
- “Waiting for refund”
Shipping and Delivery Question:
- “My money didn't get put on myvanilla Card”
- “Tracking 2000 d0llar vanilla gift card”
Product/ Service Question:
- “To order a card that was about expire”
- “Damaged card”
- “Visa not working”
Return/ Replace Question:
- “A replacement card”
- “Change address”
- “Customer service”
Website/ Application Question:
- “I would love if I could do the application over the pjone”
- “Your *** website won't let me activate”
- “Need to k now if i can put a payroll on a temp card”
- “Unable to use”
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Myvanilla is a company offering convenient card payments. Myvanilla can substitute any debit card of Visa or Master Card transactions. The head office of Myvanilla company is located in Fortson, Georgia. Along with Myvanilla, customers get email and phone notifications, direct free deposit, and easy top ups at selected retail locations. Myvanilla has its sales spots in a number of retail location including Walmart, Dollar General, Walgreens, Family Dollar, and 7 Eleven. Vanilla Gift offers easy and secure payment online and at bricks-and-mortar stores at no additional fees.
MyVanilla is ranked 70 out of 201 in Cards category
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