MyVanilla Phone Numbers and Emails

Toll-Free Number:

  • (855) 686-9513


  • (833) 774-8223
    Privacy Inquiries

MyVanilla Emails:
Privacy Inquiries
Privacy Inquiries
Is this your business?

Contact Information

MyVanilla Website:

MyVanilla Help Center:

Corporate Office Address:

Interactive Communications International, Inc.
PO Box 826
Fortson, Georgia 31808
United States

Other Info (opening hours):

Privacy Inquiries

250 Williams Street NW, 5th Floor,

Atlanta, GA 30303.

More contact details

MyVanilla Rating Based on 378 Reviews

Rating details

more details
Customer service
Value for money

Rating stats

Rating trend

How Good is MyVanilla's Customer Service?

Talmage Boz
Talmage Boz
Feels Disappointed | Jun 28, 2023

Terrible. She hung up on me.

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beverly g Dyk
beverly g Dyk
Feels Disappointed | May 02, 2023

they did not answer my question or help me. I went to use my vanilla gift card and found that it was declined. then the customer service rep told me that it had already been used... DONT know how that could have happened as I HAVE NOT USED IT since it was given to me. I would like a refund of the 50.00 and an explanation as to what has happened......

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Lola B Ukf
Lola B Ukf
Feels Disappointed | Feb 09, 2023

Money missing and when I wanted to speak to someone to help, they hung up on me.

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Lola B Ukf
Lola B Ukf
Feels Satisfied | Feb 04, 2023


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Kawika Pop
Kawika Pop
Feels Disappointed | Jan 05, 2023

Very unprofessional. Foreign speaking person that new little an automated voice answering system that had no option for re-ordering an expired card very Third World.

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Wing Kha
Wing Kha
Feels Neutral | Dec 27, 2022

They canceled my card before I was refunded for to orders that were disputed. Now I can not get ahold of them at customer service. And have not received new card with the two credits.

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Summary of MyVanilla Customer Service Calls

04:32 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyVanilla?

Cards Question:

  • “Do not have card cant find it”
  • “I haven’t recieved my card by mail”
  • “My card don't work”

Account Question:

  • “Firgot log in info”
  • “Can't log in to my account”
  • “Deleting account”

Request for Information Question:

  • “Technical support”
  • “Need help with username”
  • “About my account”

Activation/ Cancellation Question:

  • “Trying to register and activate my card”
  • “To activate card”
  • “Activate a card”

Payments and Charges Question:

  • “Missing money”
  • “Charges that are not mine”
  • “Dispute a charge”

Refund Question:

  • “Refund”
  • “I need my money back”
  • “Waiting for refund”

Shipping and Delivery Question:

  • “Fidelity commications didn't receive any payment”
  • “My money didn't get put on myvanilla Card”
  • “Tracking 2000 d0llar vanilla gift card”

Product/ Service Question:

  • “To order a card that was about expire”
  • “Damaged card”
  • “Visa not working”

Return/ Replace Question:

  • “A replacement card”
  • “Change address”
  • Need to change my address

Staff Question:

  • “Customer service”
  • “Wont let me call customer service and online it wont activae”
  • “Check if I'm eligible for service”

Website/ Application Question:

  • “I would love if I could do the application over the pjone”
  • “Website will not allow me to activate my card I need the money off of it”
  • “Your *** website won't let me activate”

Employment Question:

  • “Need to k now if i can put a payroll on a temp card”

Other Question:

  • “Trouble”
  • “Unable to use”
  • “Balnce”


Related Companies

InComm, Vanilla Gift, OneVanilla, Vanilla Visa, Fastcard


Myvanilla is a company offering convenient card payments. Myvanilla can substitute any debit card of Visa or Master Card transactions. The head office of Myvanilla company is located in Fortson, Georgia. Along with Myvanilla, customers get email and phone notifications, direct free deposit, and easy top ups at selected retail locations. Myvanilla has its sales spots in a number of retail location including Walmart, Dollar General, Walgreens, Family Dollar, and 7 Eleven. Vanilla Gift offers easy and secure payment online and at bricks-and-mortar stores at no additional fees.

MyVanilla reviews and complaints

MyVanilla is ranked 70 out of 201 in Cards category

Area Served

USA, Asia

Payment Methods

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