MyVanilla Phone Numbers and Emails

Toll-Free Number:

  • (855) 686-9513

Legal:

  • (833) 774-8223
    Privacy Inquiries

MyVanilla Emails:

incommprivacy@incomm.com
Privacy Inquiries
privacy@incomm.com
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

MyVanilla Website:

MyVanilla Help Center:

Corporate Office Address:

Interactive Communications International, Inc.
PO Box 826
Fortson, Georgia 31808
United States

Other Info (opening hours):

Privacy Inquiries

250 Williams Street NW, 5th Floor,

Atlanta, GA 30303.

More contact details

MyVanilla Customer Service Reviews

1.5 / 5
Poor
Arline G Wps
My Vanilla Visa debit card is blocked. Please send me another with the balance that it has.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The customer service its so terrible. No answer, and the virtual communication also is too bad!!! .
Problem: I can't use the card.
Resolution :Please send me another new with the balance.

Read full review
edson t Xtp
My card was used without my authorization

I have problems with mi gift card vanilla and no body help me I'm call costumer service and let and hold for more and one hour

Read full review

How Good is MyVanilla's Customer Service?

Talmage Boz
Talmage Boz
Feels Disappointed | Jun 28, 2023

Terrible. She hung up on me.

Read full quote
beverly g Dyk
beverly g Dyk
Feels Disappointed | May 02, 2023

they did not answer my question or help me. I went to use my vanilla gift card and found that it was declined. then the customer service rep told me that it had already been used... DONT know how that could have happened as I HAVE NOT USED IT since it was given to me. I would like a refund of the 50.00 and an explanation as to what has happened......

Read full quote
Lola B Ukf
Lola B Ukf
Feels Disappointed | Feb 09, 2023

Money missing and when I wanted to speak to someone to help, they hung up on me.

Read full quote
Lola B Ukf
Lola B Ukf
Feels Satisfied | Feb 04, 2023

Alright

Read full quote
Kawika Pop
Kawika Pop
Feels Disappointed | Jan 05, 2023

Very unprofessional. Foreign speaking person that new little an automated voice answering system that had no option for re-ordering an expired card very Third World.

Read full quote
Wing Kha
Wing Kha
Feels Neutral | Dec 27, 2022

They canceled my card before I was refunded for to orders that were disputed. Now I can not get ahold of them at customer service. And have not received new card with the two credits.

Read full quote

Summary of MyVanilla Customer Service Calls

4.3K TOTAL
CALLS
04:32 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyVanilla?

Cards Question:

  • “Card issues”
  • “Trying to reset my pin”
  • “Because my card was declined”

Account Question:

  • “Balance inquiry”
  • “I cannot access my account/card was stolen, and I accidentally sent money to card.”
  • “Need account and route number”

Request for Information Question:

  • “I need to talk to so”
  • “Checking to see if there's a pending direct deposit”
  • “Looking for my card”

Activation/ Cancellation Question:

  • “Activation of card”
  • “To reactivate my vanilla card”
  • “Trying to register and activate my card”

Payments and Charges Question:

  • “Sufficient funds but still In-store and on-line declined transaction now a transaction has been made and I don't even know what for”
  • “Declinedtransaction”
  • “My Vanilla Visa debit card is blocked. Please send me another with the balance that it has.”

Refund Question:

  • “Waiting for refund”
  • “Refund”
  • “I need my money back”

Product/ Service Question:

  • “Damaged/tampered card”
  • “Connecting to my ebay”
  • “To order a card that was about expire”

Shipping and Delivery Question:

  • “Fidelity commications didn't receive any payment”
  • “My money didn't get put on myvanilla Card”
  • “Tracking 2000 d0llar vanilla gift card”

Return/ Replace Question:

  • “A replacement card”
  • “Change address”
  • Need to change my address

Staff Question:

  • “Customer service”
  • “Wont let me call customer service and online it wont activae”
  • “Check if I'm eligible for service”

Website/ Application Question:

  • “I would love if I could do the application over the pjone”
  • “Website will not allow me to activate my card I need the money off of it”
  • “Your *** website won't let me activate”

Employment Question:

  • “Need to k now if i can put a payroll on a temp card”

Other Question:

  • “Issues with online setup”
  • “Statement”
  • “Trouble”

About

Related Companies

InComm, Vanilla Gift, OneVanilla, Vanilla Visa, Fastcard

Summary

Myvanilla is a company offering convenient card payments. Myvanilla can substitute any debit card of Visa or Master Card transactions. The head office of Myvanilla company is located in Fortson, Georgia. Along with Myvanilla, customers get email and phone notifications, direct free deposit, and easy top ups at selected retail locations. Myvanilla has its sales spots in a number of retail location including Walmart, Dollar General, Walgreens, Family Dollar, and 7 Eleven. Vanilla Gift offers easy and secure payment online and at bricks-and-mortar stores at no additional fees.

MyVanilla reviews and complaints

MyVanilla is ranked 74 out of 197 in Cards category

Area Served

USA, Asia

Payment Methods

Compare MyVanilla To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Green Dot Corporation image
5116 reviews
1.4
Netspend image
2998 reviews
1.5
American Express image
1357 reviews
1.9
Write a review
Do you have something to say about MyVanilla? What happened? What can we help you with?
Submit review Don't show this popup