MyVanilla Phone Numbers and Emails

Toll-Free Number:

  • (855) 686-9513

Legal:

  • (833) 774-8223
    Privacy Inquiries

MyVanilla Emails:

incommprivacy@incomm.com
Privacy Inquiries
privacy@incomm.com
Privacy Inquiries
Is this your business?

MyVanilla Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MyVanilla Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call MyVanilla is 8556869513. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as MyVanilla may ask you for the following information to identify you as a customer: first and last name, address or email.

View full overview ›

How to Contact MyVanilla Customer Service?

Most Popular Number:

(855) 686-9513
Total calls: 4 238 Issues resolved: 145 Last call: Jul 9, 2024

MyVanilla is a platform that provides money management services. They have a toll-free helpline, 1-855-686-9513, to contact for general queries and concerns about the company's services and policies. MyVanilla's phone number is also available to call the customer care team for inquiries and assistance. People with legal issues can talk to the respective company agent using the MyVanilla contact number, 1-833-774-8223. This helpline is specifically available for privacy inquiries. Contacting by phone is a feasible means to talk to the company agent, especially for urgent matters.

Two official email addresses are published to contact MyVanilla customer service for issues and inquiries. The email address incommprivacy@incomm.com is available for privacy inquiries. Customers can also use MyVanilla email privacy@incomm.com to share similar concerns with the company agent. For matters that are risky to discuss online, send a letter or visit the company headquarters at Interactive Communications International, Inc., PO Box 826, Fortson, Georgia 31808, United States, for assistance. Individuals with legal issues can consult the related department at 250 Williams Street NW, 5th Floor, Atlanta, GA 30303, to discuss those with the business agent. That would ensure a safe relay of information and better solutions to their problems. For general information and inquiries, visit the MyVanilla website for self-help.

The company has an official platform, www.myvanillacard.com, featuring plenty of information and different means of contact. To use it to connect with the business agent, click Help on the website's homepage. That will direct you to a new page with frequently asked questions about general information, adding and spending money, withdrawing cash, security, fees, and payments. You can also find the published MyVanilla phone numbers and emails on the same page. Use these to connect to the company agent or send a letter to MyVanilla Customer Care, PO Box 826, Fortson, GA 31808, if the issue is sensitive.

PissedConsumer Club

Contact Information

MyVanilla Website:

MyVanilla Help Center:

Corporate Office Address:

Interactive Communications International, Inc.
PO Box 826
Fortson, Georgia 31808
United States

Other Info (opening hours):

Privacy Inquiries

250 Williams Street NW, 5th Floor,

Atlanta, GA 30303.

More contact details

MyVanilla Rating Based on 379 Reviews

Rating details

1.5
more details
Customer service
Website
Reliability
Value for money

Rating stats

Rating trend

How Good is MyVanilla's Customer Service?

Talmage Boz
Talmage Boz
Feels Disappointed | Jun 28, 2023

Terrible. She hung up on me.

Read full quote
beverly g Dyk
beverly g Dyk
Feels Disappointed | May 02, 2023

they did not answer my question or help me. I went to use my vanilla gift card and found that it was declined. then the customer service rep told me that it had already been used... DONT know how that could have happened as I HAVE NOT USED IT since it was given to me. I would like a refund of the 50.00 and an explanation as to what has happened......

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Lola B Ukf
Lola B Ukf
Feels Disappointed | Feb 09, 2023

Money missing and when I wanted to speak to someone to help, they hung up on me.

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Lola B Ukf
Lola B Ukf
Feels Satisfied | Feb 04, 2023

Alright

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Kawika Pop
Kawika Pop
Feels Disappointed | Jan 05, 2023

Very unprofessional. Foreign speaking person that new little an automated voice answering system that had no option for re-ordering an expired card very Third World.

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Wing Kha
Wing Kha
Feels Neutral | Dec 27, 2022

They canceled my card before I was refunded for to orders that were disputed. Now I can not get ahold of them at customer service. And have not received new card with the two credits.

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Summary of MyVanilla Customer Service Calls

4.4K TOTAL
CALLS
04:32 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyVanilla?

Cards Question:

  • “Lost card ineeda new one”
  • “My card is declined”
  • “Card activation not working”

Account Question:

  • “They Blocked amazon”
  • “Balance inquiry”
  • “Get login”

Request for Information Question:

  • “Check my balance”
  • “Checking on a refund”
  • “Need to talk to some about myvanilla card”

Activation/ Cancellation Question:

  • “Deactivate my card”
  • “Activation of card”
  • “To reactivate my vanilla card”

Payments and Charges Question:

  • “Sufficient funds but still In-store and on-line declined transaction now a transaction has been made and I don't even know what for”
  • “Declinedtransaction”
  • “My Vanilla Visa debit card is blocked. Please send me another with the balance that it has.”

Refund Question:

  • “Waiting for refund”
  • “Refund”
  • “I need my money back”

Product/ Service Question:

  • “Damaged/tampered card”
  • “Connecting to my ebay”
  • “To order a card that was about expire”

Shipping and Delivery Question:

  • “Fidelity commications didn't receive any payment”
  • “My money didn't get put on myvanilla Card”
  • “Tracking 2000 d0llar vanilla gift card”

Return/ Replace Question:

  • “A replacement card”
  • “Change address”
  • Need to change my address

Staff Question:

  • “Customer service”
  • “Wont let me call customer service and online it wont activae”
  • “Check if I'm eligible for service”

Website/ Application Question:

  • “I would love if I could do the application over the pjone”
  • “Website will not allow me to activate my card I need the money off of it”
  • “Your *** website won't let me activate”

Employment Question:

  • “Need to k now if i can put a payroll on a temp card”

Other Question:

  • “Activación de targeta”
  • “I am being shorted money. I am supposed to have $296 but it's coming out that I only have $5.08 when I spoke with someone they told me they did not see I had that kind of money but I have proof of It until you started to send me a lower amount”
  • “Transfer funds”

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