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Top Question
#171001

Why is my card being declined.

I put enough money on my card to make a certain purchase but when I went to make the purchase my card was declined. I've called customer service five or six times and I get nowhere all I get is an automated thing that keeps repeating itself over and over. I would just like to know why my card is being declined

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Answer:
by #2326105

Need a withdrawal request to earn my winnings in a bit better if you call me cuz I don't know if this is working or not

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Question:
#66829

What is the status of my visa I reported it stole.

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by #2003479


Unfortunately, MyVanilla does not provide any information about how to track the status of your request on the company website. Please contact the MyVanilla customer care team for assistance. You should be able to reach out to them by phone at 1-85*-686-9513.

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Question:
#63199

how do i get or change my username and password on myvanillacard online account.

i forgot what my user name and password for my online vanilla account

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Answer:
by #1985421

According to the MyVanilla login page, you can reset your password at myvanillacard.com/forgotpassword.
However, MyVanilla does not provide any information about what to do if you forgot your username on the company website. Please contact the MyVanilla customer care team for assistance. You may reach out to them by phone at (855) 686-9513.

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Question:
#60904

How will I get my vanilla card to work?I tried to set up my vanilla card that I got from CVS pharmacy. After I signed in from the website, it said "Kyc Error".

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Answer:
by #1972755

Unfortunately, MyVanilla does not provide any information about the KYC Error on the company website. Please contact the MyVanilla customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Question:
#60089

how can i get a refund put back on my daughter card.

i gave daughter a gift card for christmas on christmas eve and she had a lot of money was charged to her card and i like to know why

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Answer:
by #1969736

Unfortunately, MyVanilla does not provide the order history of the gift card on the company website. Please contact the MyVanilla customer care team for assistance:
  • via the company's social networks.

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Question:
#58792

How can I receive the info of my card.

The other day. I had lost my card.

I have looked all over and can’t seem to find it. It still has 50$ on it currently so I would like to be able to find out the info on it so I can redeem it and use it.

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Answer:
by #1963150


According to the MyVanilla help section, if you lost your card, you should immediately call MyVanilla customer care at 1-85*-686-9513.
The MyVanilla help section also states that you should be able to manage your account using the MyVanilla app.

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Question:
#57900

How can I find out my username and password when trying to activate my new card?I have had my new replacement card in my purse for a while and decided to activate and start using it but cant remember my user name and it doesn't direct me to a place to help.

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Answer:
by #1957932


Unfortunately, the MyVanilla FAQ page does not provide any information on how to retrieve your username and password. Please Contact MyVanilla Customer Service at 1-85*-686-9513 for assistance.

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Question:
#57866

Why can't I registe my card and get my money.

I can't get my money I'm very upset I can't fill out info on site it keeps bringing me back to beginning please help me

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Answer:
by #1957929

According to the information provided at activatecreditcard.com, you can register the gift card on the MyVanilla website.
If there are difficulties with this process, the customer support line at 1 (85*) 686-9513 can provide an extra level of assistance.
Once you activate the card, you can replenish the funds through a direct deposit process.

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Question:

How can I get money off the card.

I was trying to check the balance on the card. If it still has 500 dollars, I need to put this money back in my savings. I'm being scam

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Answer:
by #1956860

To get the detailed information about how you can get money off the card, please contact the MyVanilla customer care team:
  • via the company's social networks.

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Question:
#55884

Where's my money.

Stimulus was direct deposited on 28th Oct. Why hasn't it posted to my account yet?

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Answer:
by #1946254

Unfortunately, MyVanilla does not provide any information about stimulus direct deposit on the company website.
To get the details about your stimulus direct deposit, please contact the MyVanilla customer care team:
  • via the company's social networks.

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