Anonymous
map-marker Las Vegas, Nevada

My card not working

Loaded card to on online to get cash now my card is saying online purchase & it went from 100$ to 12cents
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Arline G Wps

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My Vanilla Visa debit card is blocked. Please send me another with the balance that it has.

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MyVanilla - My Vanilla Visa debit card is blocked. Please send me another with the balance that...
Original review Jan 27, 2024
The customer service its so terrible. No answer, and the virtual communication also is too bad!!! . Problem: I can't use the card. Resolution :Please send me another new with the balance.
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Loss:
$254
Pros:
  • Buy on line and have an emergency money
Cons:
  • Sites to reload
  • Id hackers possible price

Preferred solution: Another New with total refund.

Kenneth T Iya

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Verified Reviewer

Fidelity commications didn't receive any payment

Updated by user Oct 29, 2023

Still waiting for My Vanilla to answer me

Original review Oct 22, 2023
I can't find out Fidelity was paid and they told me my debit card did not exist and my Gmail account wasn't correct
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Preferred solution: Information if my bill was paid or not and I don't know if I lost any money because I can't get into my card account

Michaelene Vcz
map-marker Springfield, Georgia

I haven’t recieved my card by mail

I haven't received my card in the mail yet.and I need to know when will it come in the mailbox please
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Steve D Gil

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Verified Buyer

I’m just waiting for the replacement card to be in my mailbox so I can actually use it for what I want to use it for.

MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I can actually use...
MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I can... - Image 2
MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I can... - Image 3
MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I can... - Image 4
Im just waiting for my new replacement gift card in my mailbox so I can use it for what I want buy. My address is 2240 Golden Oak Ln. space number 65 Merced, CA 95341 and the card was blocked from me using it why I have no idea. So I would really appreciate and I want to thank you for sending me out a new one which I will be receiving to from the vanella company.
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Loss:
$50
Pros:
  • I like the debit card
Cons:
  • I like the debit card

Preferred solution: Full refund

User's recommendation: Oh yes I would recommend the NL gift cards to customers in the future here we are and I see I have the receipt here $50 is to hear *** is off because of the way it is this is the one that has the date of the Tuesday which was the yeah

Joe H Gfm

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Verified Reviewer

My card isn't working

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I made a purchase and now my card keeps getting declined .. I can load it all I want but can't use any of it . Can't get a hold of customer service or even go to the website bcuz as soon as I enter the card number it comes up as an error hss occured. What the heck is going on with this card .
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Loss:
$3
Pros:
  • Control my spending
Cons:
  • Lack of problem solving skills

Preferred solution: To activate my card

Hampton H Vit

Card activation

Card never got activated and it was compromised so I can not use the card they told me to call back today
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Loss:
$500

Preferred solution: Full refund

Michael M Hlz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Can't use my gift card

Can't use my gift card because it's a gift card and there is no address for it and it keeps say it don't match when I try to order something off line and with it being a gift card there is no address so I need to be able to use my gift card
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Je L Vjc

Poor Customer Service

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I purchased my vanilla card back in 2019 to purchase items online as I did not want to use my actual banking info. Purchases made and then I misplaced my card. Fast forward 2023, I found my card and it had a balance but when I went to use it vanilla had taken the funds due to non use (theft if you ask me). Then when I called customer service the rep was rude and did not allow you to talk nor did she want to help. NEVER BUY A VANILLA CARD BECAUSE THEY WILL STEAL YOUR MONEY
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Loss:
$15
Pros:
  • Convenient when needed
Cons:
  • Too many fees & theft of funds

Preferred solution: Full refund

User's recommendation: NEVER BUY VANILLA CARD

Elizabeth G Lvv

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Verified Reviewer

My Vanilla card is lock

My card is not functioning my money is lock it keeps telling me invalid card Info/ lock my card need to be unlock please
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Loss:
$500

Preferred solution: My card needs to be unlock

1 comment
Elizabeth G Lvv

Please unlock my card now

edson t Xtp

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Verified Reviewer

My card was used without my authorization

MyVanilla - My card was used without my authorization
I have problems with mi gift card vanilla and no body help me I'm call costumer service and let and hold for more and one hour
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Loss:
$120
Keside O

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

My vanilla card is on hold

MyVanilla - My vanilla card is on hold
MyVanilla - My vanilla card is on hold - Image 2
i purchased a vanilla card worth 25$ and after I tried to activate it the status is on hold. I travelled for holidays to Ghana and Im trying to pay for something on my iTunes store
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Loss:
$25

Preferred solution: I would like my card to be activated I have shown proof of purchase

Whitney B Otx

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Verified Reviewer

Stolen card

MyVanilla - Stolen card
MyVanilla - Stolen card - Image 2
I had just loaded my card and someone stole ornwithbout my knowledge or authorization purchased things thru my account. Can I please have my provisional credit to the sum ofn122.00. Thank you
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Loss:
$122
Pros:
  • Are helpful when you need to add funds
Cons:
  • Security

Preferred solution: Full refund

Melissa E Pdu

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Verified Buyer
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Verified Reviewer

Unauthorized charges in the sum of $238

MyVanilla - Unauthorized charges in the sum of $238
MyVanilla - Unauthorized charges in the sum of $238 - Image 2
McDonald's charges hotel charges and TracFone charges adding up to $238 was not done by me or authorized and now leaves me with no money to pay very important bills that had to be paid and no way to get money to pay them which hurts me and my husband and 4 dogs with no other options or anyone to turn to for help
View full review
Loss:
$238
Pros:
  • Quick simple easy to use
Cons:
  • Easy for money to be taken

Preferred solution: Full refund

User's recommendation: Be wise with money and information and keep track

GAIL P Ava

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Verified Reviewer

To dispute a transaction

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I am awaiting... Just went to check balance and am unable to do so. I have never been in this situation with a gift card, and I need it. So I am in quite a pickle and have no funds to use, and I would never want to let the gifter know these issues. Still pissed and still without any funds that I thought I was blessed with.
View full review
Loss:
$54
Cons:
  • Unprofessional
  • Fraudelent
  • Never answer or respond

Preferred solution: Full refund

User's recommendation: DO NOT DO BUSINESS, THERE ARE SO MANY OTHER OPTIONS

Anonymous
map-marker Ponce, Puerto Rico

My Vanilla debit card expire on May /23

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I can' t reload it again, because the system reject it. And the expiring date is May 30 2023. The other issue is how I can used the 1.72$ it has if the system had blocked it use.?
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