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New Reviewer

Vanilla Mastercard Balance Error.

MyVanilla - Vanilla Mastercard Balance Error.
MyVanilla - Vanilla Mastercard Balance Error.
Update by user Jun 20, 2022

Horrible. 5 days trying to use it.

Original review posted by user Jun 20, 2022
Hello, This is Bithania Getu, and I just wanted to to know why it says I cannot use my balance and I just want to contact this company for help because I do not know how to fix it. Thank you.

User's recommendation: None.

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ID
#3689549 Review #3689549 is a subjective opinion of poster.
Pros
  • No problem before when i bought these cards
Cons
  • Dont make good on there products
Loss
$25
Preferred solution
Let the company propose a solution
New Reviewer

Switched accounts and didn't receive my money

I destroyed my card with you because scammers have the number but my account is still open and my check was deposited to that account. I have a new account
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ID
#4054642 Review #4054642 is a subjective opinion of poster.
Location
Matthews, North Carolina

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Verified Reviewer
New Reviewer

Card says invalid can't check balance

MyVanilla - Card says invalid can't check balance
MyVanilla - Card says invalid can't check balance
A company was making a invalid transaction on my card a card that had never been used.all I want is my money back on my card

User's recommendation: Check card before u leave the store.

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ID
#4048972 Review #4048972 is a subjective opinion of poster.
Product
Vanilla Mastercard Gift Card
Pros
  • Cheap to purchase
Cons
  • Somehow my card info was stolen and balance used
Loss
$50
Preferred solution
Full refund
New Reviewer

Problem with card

Can't ever reach customer service and having to pay a fee to add money and I hate having to deal with and automated voice
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ID
#4043038 Review #4043038 is a subjective opinion of poster.
Location
Onalaska, Wisconsin

I need help

I do not remember my username or pass code to get into my vanilla please I need help so I can get my money
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ID
#4011476 Review #4011476 is a subjective opinion of poster.
Location
Wichita, Kansas

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Verified Reviewer
New Reviewer

I call to get help with my account,

but since i had lost my first son @ the age of 26 and then 7 months later i lost my other son @ the age of 28 and a grandson @ the age of 7 months old so i really couldnt really remember any of my information that was needed to get into my account so now i have 98.25...
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1 comment
#2254426

You don’t think “vanilla has done you right”? What does you not remembering your password have to do with them?

And why are you posting personal information? Take responsibility.

ID
#3999055 Review #3999055 is a subjective opinion of poster.
Loss
$98
Preferred solution
a replacement card.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Put 400.00 on a vanilla card yesterday

Put 400.00 on a vanilla card yesterday and now its claiming card is invalid!!! Out 400.00 wow!!! I have called customer service over and over and you cant talk to anyone about this!! Now what am I supposed to do? This was to pay my bills on line and now I have nothing. I just cant believe this has happened.

User's recommendation: Don’t buy one.

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ID
#3958457 Review #3958457 is a subjective opinion of poster.
Location
Du Bois, Pennsylvania
Pros
  • Used in past and worked
Cons
  • Lost all my money
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Because I can't get my money off my account and I am not happy at all

I been calling over and over to transfer money to another my vanilla card temp card at the store and they said I can't do that and my card have not sent it off yet and I am very upset about it because I was going to get my vanilla card from store to send some money to...
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ID
#3947494 Review #3947494 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Loss
$389
Preferred solution
To be able to send my money to another my vanilla card that I buy from the store and get the money sent to that card that I buy from the store

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy with reliability

Ordered replacement card old card expires this month I ordered on July 31st rep said 7-10 business day has not come in I called today and rep said card was not ordered. Now have to wait another 7-10 business days and some of my bills get taken out of my account.
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ID
#3904632 Review #3904632 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Just that your employees do there job right

Company never collntacted mw

Received gift cards in 2016, did not use them Called as one shpuld expire this month only to discover that tbe cards have been used. Customer service was suppose to send me acomplaint form but did not. Instead all my cards were deleted from the system.

User's recommendation: Do not purchse gift card from them.

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ID
#3899075 Review #3899075 is a subjective opinion of poster.
Location
Toronto, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still haven't received new card fixing to expire

It has been over 7-10 days my card is fixing to expire at the end of the month I have my checks direct deposit to the card what's going on
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ID
#3870464 Review #3870464 is a subjective opinion of poster.
Location
Clovis, New Mexico
Preferred solution
My replacement card

Money missing off girlfriend's card

Put $100 on her card July 22 and Saturday noon the money was gone and she didn't use it. Been trying to get this settled since then. I'm getting a little frustrated. Can you help me or do you know who can?

User's recommendation: Don't use Visa prepaid card.

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ID
#3856717 Review #3856717 is a subjective opinion of poster.
Pros
  • Was good

Transaction

I have been over charged twice with the same transaction. I have it set to where I can not overdraft and my balance says it's in the negative and I blame my vanilla for not stopping the second transaction since I did not do it! I demand my money back and extra for my troubles yet again! Very disappointed. If this happens one more time then I will close my account and take my business else where!

User's recommendation: DO NOT RECOMMEND! WASTE OF TIME!

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ID
#3843818 Review #3843818 is a subjective opinion of poster.
Location
Buda, Texas

3 party can’t fix problems

My card is locked!call # it's 3 party taking your call.can't activate it they send e-mail take 24-48hr to fix.so what's point of using 3rd party?? If it was emergency, they cannot help you.your screwed for up to 48hrs!!!

User's recommendation: Don’t relay on this company’s card the way it’s set up..

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ID
#3827329 Review #3827329 is a subjective opinion of poster.
Location
Taylor, Michigan

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Verified Reviewer
New Reviewer

Activati so far I haven't had any problems but I haven't used it yet so I will let you know believe meon of card not working

I'm not having any issues so far but if I do I will definitely let you know. One thing I will let you know I have a friend I think he was in oh man I can't think of the name of the town is something falls but I owe this person some money so I will be sending them some money with this card hopefully I won't have problems with that
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ID
#3820871 Review #3820871 is a subjective opinion of poster.
Location
Saint Augustine, Florida
New Reviewer

In the need of a new card

I need a new card cause the numbers on my card are faded and when I go to swipe it in ATM or register it won't read the card
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ID
#3813136 Review #3813136 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Deliver product or service ordered

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