MyVanilla Reviews

Show reviews that mention
card money customer service service customer vanilla phone account number balance
Filter review
Most helpful review
New Reviewer

I got scammed.

MyVanilla - I got scammed.
MyVanilla - I got scammed.
MyVanilla - I got scammed.
MyVanilla - I got scammed.
MyVanilla - I got scammed.
MyVanilla - I got scammed.
I ordered 3 items from a website who claimed to have a 1 hour blow out sale and NEVER received my items they should have been here Friday, October 23rd,2020 or Monday, October 26th,2020, and she will not respond to any of my points of contracts. Shes since then taken all website related items off of her Facebook page also and now I cant find the website at all.

User's recommendation: Please DO NOT buy from AngelCollectionn she’s not legit at all.

View full review
ID
#2252516 Review #2252516 is a subjective opinion of poster.
Product
Myvanilla Debit Card
Pros
  • I have yet to see any
Cons
  • Lack of problem solving skills
Loss
$30
Preferred solution
Full refund
New Reviewer

Problem with my prepaid card

every time i try to buy v bucks on fortnite it doesn't workso I am writing to you for help if you would like to reply quickly it is a $ 25 card
View full review
ID
#2722999 Review #2722999 is a subjective opinion of poster.
Location
Joliette, Quebec
New Reviewer

Missing a blance of 86.98 dollars

MyVanilla - Missing a blance of 86.98 dollars
MyVanilla - Missing a blance of 86.98 dollars
i am missing my card of 9755 is it possible i can get it in two days i need it to buy books for school
View full review
ID
#2663078 Review #2663078 is a subjective opinion of poster.
Pros
  • Dont need a bank account
Loss
$87
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unauthorized transaction

MyVanilla - Unauthorized transaction
MyVanilla - Unauthorized transaction
My account was debited without my consent for $470 from lyft through venmo due to being a "connected merchant"

User's recommendation: Don't do business with those who won't resolve the issue.

View full review
ID
#2661425 Review #2661425 is a subjective opinion of poster.
Product
Myvanilla Myvanilla Prepaid Card
Cons
  • Lost money
Loss
$470
Preferred solution
Full refund
New Reviewer

Where is my money

I put $180.00 on my card and now i can't get my money back and i want it now!!!! How long will your process take?

User's recommendation: Where is my money.

View full review
ID
#2661120 Review #2661120 is a subjective opinion of poster.
Loss
$180
Preferred solution
Full refund
New Reviewer

My cards locked, i cant use it

The my vanilla customer service Rep who registered my card in October of 2020 mispelled my name its Hoff, Not Hoffs like the permanent card that was issued to me., says Bonnie Hoffs. Because information was put into the computer wrong when She registered my ca Rd d its been locked. I just want my money off of this card. I sent a copy of my license to prove who i was 1 tiime before, but didnt work. Please let me know what to do to fix this problem as quickly as possible. bonniechrishoff@***.com money back.

User's recommendation: I wouldnt reccomend them to get a My Vanilla Visa. Its been nothing but a hassle and a headache.

View full review
ID
#2641638 Review #2641638 is a subjective opinion of poster.
Cons
  • Very very poor customer service
  • Horrible services
  • I was robbed
Loss
$30
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Card hacked

Imposible to rectify by phone or online. Company is not accountable for cards being hacked and funds being spent remotely.
View full review
ID
#2622996 Review #2622996 is a subjective opinion of poster.
Loss
$140
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They still haven't send my money Back I want my money they are gonna get away with it I promise you that

I'll be coming to Macon Georgia I know my vanilla is out of Macon Georgia and I know you guys are got seven eight different companies

User's recommendation: I wouldn't recommend no one to this company.

View full review
ID
#2620002 Review #2620002 is a subjective opinion of poster.
Loss
$2290
Preferred solution
Full refund

Vanilla gift card wasn’t activated

MyVanilla - Vanilla gift card wasn’t activated
I bought a Vanilla Gift card from cvs store in Fort Worth Texas I couldnt get me $300.00 back I asked for the lady whos running the store to kindly swipe the card to activate it she said and shes going to give me my refund.

User's recommendation: That they train people to activate gift cards the correct Wayne.

View full review
ID
#2614338 Review #2614338 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer

Card wouldn't activate

DeadjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjWtfHappyCustomer service did n it was quick good job!!!
View full review
ID
#2606027 Review #2606027 is a subjective opinion of poster.
Location
Charlotte, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Card Declined

I went to buy something online and it told me that the card was declined. I just recently set up the card on the phone with a lady.
View full review
ID
#2586293 Review #2586293 is a subjective opinion of poster.
Product
Myvanilla Debit Card
Preferred solution
Let the company propose a solution
New Reviewer

Forgot my pin number

Im trying to get money out and forgot my pin Im calling the number and no one answers please someone help me
View full review
ID
#2582086 Review #2582086 is a subjective opinion of poster.
Preferred solution
Forgot my pin

To report a lost card

My vanilla is telling me that there is no record of me having a card. I could only remember the last four numbers of my card due to I lost mine. I've had my card for 3 years, I explained to them that I didn't use it very often and all they could say was we have no record of you.
View full review
ID
#2573748 Review #2573748 is a subjective opinion of poster.
Location
Wauwatosa, Wisconsin
New Reviewer

How to get a new card bc somebody got ahold of my info and ran up money

Someone got ahold of my card numbers and ran up over a hundred dollars on my vanilla card. I cant seem to get anybody on the phone to help me with this issue. I cancelled the card but still get updates saying there is like 50$ on this card. I have not been issued a new card and the one I have has a zero balance. I am highly upset!
View full review
ID
#2562904 Review #2562904 is a subjective opinion of poster.
Loss
$120
Preferred solution
My money back that was stolen from me and a mew card.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I CANCELLED MY AND IT HAD 2290.08 on they sent me a refund and the check was bogus I need my money NOW

MyVanilla - I CANCELLED MY AND IT HAD 2290.08 on they sent me a refund and the check was bogus I need my money NOW
MyVanilla - I CANCELLED MY AND IT HAD 2290.08 on they sent me a refund and the check was bogus I need my money NOW
MyVanilla - I CANCELLED MY AND IT HAD 2290.08 on they sent me a refund and the check was bogus I need my money NOW
Update by user May 20, 2021

I cancelled my My Vanilla Card and it my card had 2290.08 on it they sent me a refund and the check was bogus I need my money they want get away with this it's crazy but I need my money PERIOD

Original review posted by user May 19, 2021
My Vanilla sent me bogus check for 2290.08 I cancelled my card and they have sent my money yet after they sent me a bogus *** check

User's recommendation: I wouldn't recommend one to this business the sht is sad.

View full review
ID
#2561337 Review #2561337 is a subjective opinion of poster.
Pros
  • Sent me a bogus check
Preferred solution
Full refund

Dissatisfied

Twice now I've been ripped off for $177 it took me four months to get it back the first time and three minutes after I had my card activated it was gone again and they want to file another dispute and take another four months

User's recommendation: Just dont!!!!

View full review
ID
#2514895 Review #2514895 is a subjective opinion of poster.
Location
Belfield, North Dakota

Brands Related to MyVanilla

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article