Debra B Vde

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Verified Reviewer

Where is my money

I purchased a vanilla gift card tu send money tu my husband n jail like I always do with vanilla gifts cards but this time it took my money on the 11/20 n I called ecomdirect tdcj n they declined the payment n its still pending on yall end with vanilla how do I go by getting my money back

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Loss:
$205

Preferred solution: Full refund

Debra B Vde

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Verified Reviewer

How do I get my money back

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I purshaced a vanilla card for 214.00 dollars n I got a payment pending since the 11/20 n I called where I sent the money they said the payment was declined on there end

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Loss:
$205

Preferred solution: Full refund

Hardie Agv

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Verified Reviewer
| map-marker Los Angeles, California

I've tried every way there is to try to activate my card. But nothing has worked.

Ive been trying two days to get my card activated. Still isnt activated.

All I want is to activate my card. They keep saying they are unable to activate this transaction at this time.

Then when I go online to the website, it comes up unable to do this transaction. All I want to do is activate my card how hard is that?

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Hardie Agv

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Verified Reviewer

I am trying to activate my my vanilla...

I am trying to activate my my vanilla card.Nothing I try works.Please help thanks I have tried web site and tried calling nothing works

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Arline G Wps

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

My Vanilla Visa debit card is blocked. Please send me another with the balance that it has.

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MyVanilla - My Vanilla Visa debit card is blocked. Please send me another with the...
Original review updated Jan 27, 2024

The customer service its so terrible. No answer, and the virtual communication also is too bad!!! .

Problem: I can't use the card.

Resolution :Please send me another new with the balance.

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Loss:
$254
Pros:
  • Buy on line and have an emergency money
Cons:
  • Sites to reload
  • Id hackers possible price

Preferred solution: Another New with total refund.

Anonymous
map-marker Las Vegas, Nevada

My card not working

Loaded card to on online to get cash now my card is saying online purchase & it went from 100$ to 12cents

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Kenneth T Iya

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Verified Reviewer

Fidelity commications didn't receive any payment

Updated by user Oct 29, 2023

Still waiting for My Vanilla to answer me

Original review Oct 22, 2023

I can't find out Fidelity was paid and they told me my debit card did not exist and my Gmail account wasn't correct

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Preferred solution: Information if my bill was paid or not and I don't know if I lost any money because I can't get into my card account

Michaelene Vcz
map-marker Springfield, Georgia

I haven’t recieved my card by mail

I haven't received my card in the mail yet.and I need to know when will it come in the mailbox please

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Steve D Gil

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I’m just waiting for the replacement card to be in my mailbox so I can actually use it for what I want to use it for.

MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I can...
MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I... - Image 2
MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I... - Image 3
MyVanilla - I’m just waiting for the replacement card to be in my mailbox so I... - Image 4

Im just waiting for my new replacement gift card in my mailbox so I can use it for what I want buy. My address is 2240 Golden Oak Ln.

space number 65 Merced, CA 95341 and the card was blocked from me using it why I have no idea. So I would really appreciate and I want to thank you for sending me out a new one which I will be receiving to from the vanella company.

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Loss:
$50
Pros:
  • I like the debit card
Cons:
  • I like the debit card

Preferred solution: Full refund

User's recommendation: Oh yes I would recommend the NL gift cards to customers in the future here we are and I see I have the receipt here $50 is to hear *** is off because of the way it is this is the one that has the date of the Tuesday which was the yeah

Joe H Gfm

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Verified Reviewer

My card isn't working

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I made a purchase and now my card keeps getting declined .. I can load it all I want but can't use any of it . Can't get a hold of customer service or even go to the website bcuz as soon as I enter the card number it comes up as an error hss occured.

What the heck is going on with this card .

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Loss:
$3
Pros:
  • Control my spending
Cons:
  • Lack of problem solving skills

Preferred solution: To activate my card

Hampton H Vit

Card activation

Card never got activated and it was compromised so I can not use the card they told me to call back today

View full review
Loss:
$500

Preferred solution: Full refund

Michael M Hlz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Can't use my gift card

Can't use my gift card because it's a gift card and there is no address for it and it keeps say it don't match when I try to order something off line and with it being a gift card there is no address so I need to be able to use my gift card

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Je L Vjc

Poor Customer Service

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I purchased my vanilla card back in 2019 to purchase items online as I did not want to use my actual banking info. Purchases made and then I misplaced my card.

Fast forward 2023, I found my card and it had a balance but when I went to use it vanilla had taken the funds due to non use (theft if you ask me).

Then when I called customer service the rep was rude and did not allow you to talk nor did she want to help. NEVER BUY A VANILLA CARD BECAUSE THEY WILL STEAL YOUR MONEY

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Loss:
$15
Pros:
  • Convenient when needed
Cons:
  • Too many fees & theft of funds

Preferred solution: Full refund

User's recommendation: NEVER BUY VANILLA CARD

Elizabeth G Lvv

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Verified Reviewer

My Vanilla card is lock

My card is not functioning my money is lock it keeps telling me invalid card Info/ lock my card need to be unlock please

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Loss:
$500

Preferred solution: My card needs to be unlock

1 comment
Elizabeth G Lvv

Please unlock my card now

edson t Xtp

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Verified Reviewer

My card was used without my authorization

MyVanilla - My card was used without my authorization

I have problems with mi gift card vanilla and no body help me I'm call costumer service and let and hold for more and one hour

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Loss:
$120
Keside O

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My vanilla card is on hold

MyVanilla - My vanilla card is on hold
MyVanilla - My vanilla card is on hold - Image 2

i purchased a vanilla card worth 25$ and after I tried to activate it the status is on hold. I travelled for holidays to Ghana and Im trying to pay for something on my iTunes store

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Loss:
$25

Preferred solution: I would like my card to be activated I have shown proof of purchase

About

Related Companies

InComm, Vanilla Gift, OneVanilla, Vanilla Visa, Fastcard

Summary

Myvanilla is a company offering convenient card payments. Myvanilla can substitute any debit card of Visa or Master Card transactions. The head office of Myvanilla company is located in Fortson, Georgia. Along with Myvanilla, customers get email and phone notifications, direct free deposit, and easy top ups at selected retail locations. Myvanilla has its sales spots in a number of retail location including Walmart, Dollar General, Walgreens, Family Dollar, and 7 Eleven. Vanilla Gift offers easy and secure payment online and at bricks-and-mortar stores at no additional fees.

MyVanilla reviews and complaints

MyVanilla is ranked 77 out of 201 in Cards category

Area Served

USA, Asia

Payment Methods

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