Anonymous
map-marker Boerne, Texas

Trying to find out balance on card as well as past history of transactions.

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Have gone on line trying to get current balance on my card as well as past history of transactions as they apply to

this card. It keeps telling me that card number is not recognized. Please advise!

Card Number 409758****2451** **/30

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Anonymous
map-marker Chicago, Illinois

Worse card you can possibly get in your life!!!!!!

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I was gifted a $50 dollar gift card for Christmas. I used it only one time to buy me a coffee and right after that I try using it at target ,it was decline.

I try checking my balance online , it said there was an error with my gift card. I then try calling customer service, but I haven't been lucky enough to get a hold of a representative.

it has been over 2 weeks I being trying but this is getting frustrated, I can't believe how difficult it is to get a hold of anyone. how do I supposed to get this fixed or even know what is happening with my money.

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Krissy F Duz

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Verified Reviewer

Declined purchase in store!

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Card only works sometimes then will randomly decline purchase! It decline my recent purchase and just worked on the earlier purchase I made

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Cons:
  • Does not work properly

Preferred solution: To get my money back or for the problem to be fixed

User's recommendation: Do not waste your time on this! It’s horrible!

Destiny S Exi

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Verified Reviewer

My card is not working

Can I please get a call or text back because i have a serious problem with my card its not working and i just recently put money on it and i tried paying a bill and tried adding the card on my phone but its saying error or declined like nothing up there

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Loss:
$150

Preferred solution: Full refund

Anonymous
map-marker Grand Chenier, Louisiana

TRYING TO GET SOMEONE TO SPEAK TO IS IMPOSSIBLE

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TRIED CALLING A REPRESENTATIVE TOOK HALF AN HOUR AND STILL NO ANSWER CALLED 1PM TO 130 PM

NO ANSWER TOTALLY RIDICULOUS

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User's recommendation: BETTER CUSTOMER SERVICE

James k Inj

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Verified Reviewer

Can some one help me with my vanilla gift card to get it to work

I went to use it and it is saying decline for some reason and I would like to get it to work so I can use it at a restaurant or to get some other stuff

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Anonymous
map-marker Chicago, Illinois

Refund

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Waiting for a refund that is passed 10 days and am getting no where with it. The wait for a customer service person is way to long and it is more annoying to have the lady inturpt a millions times than the music. Will not be my first choice next time.

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Resolved
Susie R Ksw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ridgefield, Connecticut

Resolved: Money missing on my card

MyVanilla - Money missing on my card
MyVanilla - Money missing on my card - Image 2
MyVanilla - Money missing on my card - Image 3
Updated by user Jul 12, 2022

Company fixed the issue and I have been provided with apology. Apology.

Original review Jul 12, 2022

I always check my card balance and they say I should contact customer care so they can help me with the card?

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Loss:
$50
Pros:
  • Decent customer service
  • Lie to you
Cons:
  • Bad card

Preferred solution: Full refund

User's recommendation: I always check my card balance and they say I should contact customer care so they can help me with the card?

Tammy C Zml

I'm trying to use my card on AliExpress

I'm trying to use my debt card on AliExpress it say unavailable to use contact customer service. I never had this issue before on that site.

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Anonymous
map-marker Olathe, Kansas

I arrived at the Post office too late and they returned my mail. Please resend to 124 CHIRICAHUA PLZ MESCALERO, NEW MEXICO 88340. THANK YOU. LUANNA RUIZ. .

I have been waiting for my card which has all my bill money on it. I really need it NOW!

my electric will be turned off next week and my car insurance was cancellef because I cant pay them without my card. PLEASE UNDERSTAND THAT THIS IS URGENT!

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User's recommendation: My Vanilla is widely used. It was the easiest card to use until I misplaced mine.

Anonymous
map-marker Farmington, New Mexico

This is the worst card on the planet today. It let someone take $50 of my money. Now I can't even talk to someone about this problem. I have been trying for a week now.

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Every time you call, no matter what time of day, you are on hold and no one ans. your call.

The card was given to me for my Birthday. The first time I tried to use the card it said that were not enough funds to even make a $6 purchase.

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User's recommendation: Stay as far away as you can from this company.

Daniel p Mfx

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Verified Buyer
|

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Verified Reviewer

The card i boughted wasn't activated and I need a refund

MyVanilla - The card i boughted wasn't activated and I need a refund
MyVanilla - The card i boughted wasn't activated and I need a refund - Image 2
Updated by user Feb 17, 2023

Not solved

Original review Feb 17, 2023

I trynna load my $500 vanilla card but they didn't added funds to it and I need a help for that to get my $500 vanilla refunded

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Loss:
$500
Pros:
  • 4263
Cons:
  • Card not working

Preferred solution: New activated $500 vanilla gift card

Glenda S Gzl

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Verified Buyer
|

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Verified Reviewer

Card says invalid can't check balance

MyVanilla - Card says invalid can't check balance
MyVanilla - Card says invalid can't check balance - Image 2

A company was making a invalid transaction on my card a card that had never been used.all I want is my money back on my card

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Loss:
$50
Pros:
  • Cheap to purchase
Cons:
  • Somehow my card info was stolen and balance used

Preferred solution: Full refund

User's recommendation: Check card before u leave the store

Laurie Y Vnb

Unable To Use Card

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I am unable to use My vanilla gift card to make online purchases or in-Store. The website gives me a network error message when I try to check.the balance.

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Pros:
  • Easy management
  • Safe
Cons:
  • No cash back

Preferred solution: New card

Matthew B Ctt

Check why card is not working

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I am unable to use my card I have had for years online. so I'd like to speak to a human to fix this.

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Preferred solution: Some help not from a machine