Krissy F Duz

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#4236733 
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Declined purchase in store!

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1.0
Card only works sometimes then will randomly decline purchase! It decline my recent purchase and just worked on the earlier purchase I made
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Cons:
  • Does not work properly

Preferred solution: To get my money back or for the problem to be fixed

User's recommendation: Do not waste your time on this! It’s horrible!

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Destiny S Exi

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#4297463 
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My card is not working

Can I please get a call or text back because i have a serious problem with my card its not working and i just recently put money on it and i tried paying a bill and tried adding the card on my phone but its saying error or declined like nothing up there
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Loss:
$150

Preferred solution: Full refund

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Anonymous
map-marker Grand Chenier, Louisiana
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#4302855 
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TRYING TO GET SOMEONE TO SPEAK TO IS IMPOSSIBLE

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1.0
TRIED CALLING A REPRESENTATIVE TOOK HALF AN HOUR AND STILL NO ANSWER CALLED 1PM TO 130 PM NO ANSWER TOTALLY RIDICULOUS
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User's recommendation: BETTER CUSTOMER SERVICE

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James k Inj

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#4281786 
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Can some one help me with my vanilla gift card to get it to work

I went to use it and it is saying decline for some reason and I would like to get it to work so I can use it at a restaurant or to get some other stuff
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Anonymous
map-marker Chicago, Illinois
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#4273599 
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Refund

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3.9
Waiting for a refund that is passed 10 days and am getting no where with it. The wait for a customer service person is way to long and it is more annoying to have the lady inturpt a millions times than the music. Will not be my first choice next time.
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Tammy C Zml
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#4320492 
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I'm trying to use my card on AliExpress

I'm trying to use my debt card on AliExpress it say unavailable to use contact customer service. I never had this issue before on that site.
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Anonymous
map-marker Olathe, Kansas
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#4335488 
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I arrived at the Post office too late and they returned my mail. Please resend to 124 CHIRICAHUA PLZ MESCALERO, NEW MEXICO 88340. THANK YOU. LUANNA RUIZ. .

I have been waiting for my card which has all my bill money on it. I really need it NOW! my electric will be turned off next week and my car insurance was cancellef because I cant pay them without my card. PLEASE UNDERSTAND THAT THIS IS URGENT!
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User's recommendation: My Vanilla is widely used. It was the easiest card to use until I misplaced mine.

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Anonymous
map-marker Farmington, New Mexico
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#4253527 
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This is the worst card on the planet today. It let someone take $50 of my money. Now I can't even talk to someone about this problem. I have been trying for a week now.

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1.0
Every time you call, no matter what time of day, you are on hold and no one ans. your call. The card was given to me for my Birthday. The first time I tried to use the card it said that were not enough funds to even make a $6 purchase.
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User's recommendation: Stay as far away as you can from this company.

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Glenda S Gzl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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#4048972 
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Card says invalid can't check balance

MyVanilla - Card says invalid can't check balance
MyVanilla - Card says invalid can't check balance
A company was making a invalid transaction on my card a card that had never been used.all I want is my money back on my card
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Loss:
$50
Pros:
  • Cheap to purchase
Cons:
  • Somehow my card info was stolen and balance used

Preferred solution: Full refund

User's recommendation: Check card before u leave the store

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Laurie Y Vnb
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#4139426 
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Unable To Use Card

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1.0
I am unable to use My vanilla gift card to make online purchases or in-Store. The website gives me a network error message when I try to check.the balance.
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Pros:
  • Easy management
  • Safe
Cons:
  • No cash back

Preferred solution: New card

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Matthew B Ctt
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#4142293 
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Check why card is not working

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1.0
I am unable to use my card I have had for years online. so I'd like to speak to a human to fix this.
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Preferred solution: Some help not from a machine

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Resolved
Susie R Ksw

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 Verified Buyer | map-marker Ridgefield, Connecticut
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#3752870 
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Resolved: Money missing on my card

MyVanilla - Money missing on my card
MyVanilla - Money missing on my card
MyVanilla - Money missing on my card
Updated by user Jul 12, 2022

Company fixed the issue and I have been provided with apology. Apology.

Original review Jul 12, 2022
I always check my card balance and they say I should contact customer care so they can help me with the card?
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Loss:
$50
Pros:
  • Decent customer service
  • Lie to you
Cons:
  • Bad card

Preferred solution: Full refund

User's recommendation: I always check my card balance and they say I should contact customer care so they can help me with the card?

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Anonymous
map-marker Chicago, Illinois
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#4200942 
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My card was hacked and there are false charges

My card has a false charge against it that I would like reversed. It is a scam from flawlessprimeexploration
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Severiano Rdv

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 Verified Reviewer | map-marker Martin, Tennessee
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#4118245 
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Giftcard money stolen

There was 500 $ that was used before I even got home to use it I dont know how that a possible but I contacted a the police over the matter that was 500$ and now when I go to log in to get the transaction it wont let me
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Steve N Hmv

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 Verified Reviewer | map-marker Onalaska, Wisconsin
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#4043038 
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Problem with card

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1.7
Can't ever reach customer service and having to pay a fee to add money and I hate having to deal with and automated voice
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